Confused? You’re in the right place.

This is the part where your overwhelm turns into clarity.

Steven Tann’s FAQ section: Real answers to real questions from agency owners. Simplifying GHL one step at a time.

Got Questions? Beautiful. I’ve Got Answers.

Because let’s be honest—tech can be tricky, automations can get weird, and sometimes you just want a straight answer from someone who gets it.

Whether you're brand new to HighLevel or knee-deep in zaps and workflows, this is where confusion goes to die (in the nicest possible way).

Real questions, real answers—none of the guru fluff.

FAQ's: Everything You Might Be Wondering

💬 Who are these services for?

These offers are built specifically for HighLevel users and agency owners—whether you’re just starting, knee-deep in a messy build, or scaling with a growing team. If you’re inside GHL and want to use it smarter, this is for you.

🧩 What if I’m brand new to HighLevel?

That’s perfect. The Free Courses and FB Zooms are designed to get you familiar with GHL fast. You don’t need to know any tech lingo or have things already set up—we’ll meet you where you are and walk you through it.

🧱 What if I’ve already set up parts of GHL?

Awesome. Whether you’ve built your own flows or inherited a clunky setup, we can review it, clean it up, and optimise it. You’ll get more value when we tailor it to your existing work—especially in 1:1 Coaching or Bootcamps.

🛠 What exactly do you cover in the Bootcamps?

Each Bootcamp focuses on a single build—like lead capture, onboarding automation, pipeline flows, or AI tools. Over a few sessions, we work live in your account to implement that system together. You’ll leave with it done.

🤔 How do I know if I need coaching or a build?

Great question. If you want to understand and control your systems, start with coaching. If you want it handled for you (and done right), go with a custom build. Still unsure? Book a free strategy chat and we’ll figure it out together.

🧑‍🏫 Is the Facebook group really free?

Yes again. These are self-paced video lessons covering essential GHL features—no paywall, no login gymnastics. Just quick value in your inbox or browser when you need it.

💬 Can I mix and match services?

Absolutely. A lot of folks start with coaching or a bootcamp, and then move into a custom build once they know what they need. This isn’t a rigid funnel—it’s support in whatever way works best for you.

🤝 What makes your builds or sessions different from others?

I’ve actually run and sold a GHL agency. I’ve coached and built for hundreds of users, worked in the trenches, and I don’t do fluff. Everything I teach or build is based on real-world problems, not theory. If you want practical, tested systems—you’re in the right place.

🧠 How do I book a strategy call?

Head to the bottom of the page or click any “Book a Free Strategy Chat” button. It’ll take you to a quick form and calendar so we can chat 1:1 and map your next step.

🔐 Is my information secure?

Absolutely. I run everything inside a GDPR-compliant system, don’t resell your data, and only use your details to deliver the services you sign up for. Privacy matters.

📅 Can I reschedule a booked call?

Life happens. There’s a reschedule link in your confirmation email. Just give me 24 hours’ notice where possible (bonus points if you bring snacks next time).

🎯 What do you mean by “strategy”?

Not fluff. Real strategy means understanding your goals, mapping your lead journey, aligning your tech, and actually planning for momentum—not just slapping automation on chaos.

⚙️ Do I need other tools outside of GoHighLevel?

GHL does a lot. But depending on your setup, we might bring in tools like Zapier, Google Sheets, or Stripe. I’ll only recommend what’s essential—not shiny extras.

🌍 Do you work with clients outside Australia or the UK?

Absolutely. I’ve worked with agencies all over the world—from the US to Dubai to a bloke running ads in Iceland. Time zones are a puzzle I’m happy to solve.

💸 What’s the investment?

Different services, different price points. Discovery calls are free. Builds and coaching are tailored. But no surprises—I’ll always quote before we go.

🧃 Do you offer payment plans?

For some services, yes. If you need to space things out, let’s chat. I care more about momentum than money upfront.

🧘 I’m overwhelmed—can you help me prioritise?

That’s literally my favourite thing. Bring the chaos. I’ll help you untangle, sort, and focus.

🔄 What if I need ongoing help after a build or session?

There’s support options. You can jump into coaching, book check-ins, or we can set up a retainer if you're scaling fast.

🐶 Who’s Willow?

She’s my Spoodle sidekick, canal captain, and chief distraction. Occasionally pops into Zooms.

🧙 Are you some kind of guru?

Nope. Just a bloke who’s tested a lot, broken a few things, and built systems that actually help people breathe easier.

⏳ How long do builds or sessions usually take?

Most builds take 1–2 weeks, depending on scope. Coaching sessions are 60 minutes of high-impact clarity. I’m quick—but never rushed.

💥 I’ve been burned by a “tech guy” before—what makes this different?

I get it. You won’t get ghosted, overcomplicated, or handed a stack of half-finished funnels. I care about results and relationships—and I’ll walk you through everything.

🧪 Do you offer a trial or sample?

Not exactly—but the free Facebook group, content, and intro calls give you a solid taste of how I teach, build, and support. Low-pressure, high-trust.

🔧 Do I need a GHL account already?

Ideally, yes. But if you’re brand new, I can help you set one up (even on a free trial) and walk you through what to do first.

📣 Can you help me launch a course or membership?

Yep. I’ve helped dozens of creators and coaches map, build, and sell their digital offers using HighLevel. Funnels, email sequences, automations—you name it.

🪛 Do you offer white-label builds?

I do for select partners. If you’re scaling your agency and want to quietly outsource the tech, we can chat about a white-label arrangement.

👀 Will I be able to edit things myself after the build?

Absolutely. Everything I build is made to be understood and updated. And if you want a video walkthrough, just ask—I’ll record one.

💼 Can you help with my client systems, not just my agency?

Yes! If you’re setting up client fulfillment, onboarding, or service delivery in GHL—I’ve got frameworks to plug in and customise.

📈 Will you teach me how to scale or just fix my tech?

Bit of both. The tech is a tool. My real work is helping you build a business that’s sustainable, systemised, and suited to you.

🎉 What’s your favourite GHL feature right now?

Tough call—but I’m loving the AI Agent tools and dynamic content. Huge potential when paired with solid strategy (which we’ll work on, of course).

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